ADR and ODR

ADR

In case of dispute the consumer can resort to an entity of Alternative Dispute Resolution for Consumers (ADR). ADRs are authorised entities that provide mediation, consiliation and consumer arbitration services in Portugal, provided they are registered in the list of ADRs (RAL in Portuguese) as per Bill #144/2015.
Click in www.ipai.pt/fotos/gca/i006245_1459446712.pdf

ODR

Consumers may resort to the European Online Dispute Resolution platform provided by the European Commission in ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT
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